FAQ

What are the customer-service channels?
Within this policy, use support@touchlandhorizon.shop, telephone 502-608-6308, or the physical address 2456 Brentwood Dr, Abilene, Texas, 79605, United States during Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).

Where can an order be delivered?
For transparent service, delivery is limited to United States addresses. Standard shipping is free for every U.S. order and tracking is provided after dispatch.

May I stop an order before fulfillment?
For an informed purchase, an unshipped order can be cancelled. Once shipped, it follows the return process in the Refund Policy.

What does the assortment focus on?
For dependable support, we focus on Touchland hand sanitizers, body and hair fragrance mists, body sprays, protective mist cases, pouches and wristlets, and curated sets and bundles for on-the-go hand cleaning, personal fragrance refresh, protective carrying, and convenient gifting or multi-product selection. Individual product pages provide the controlling details for options, sets, accessories, and availability.

When does the original payment account receive credit?
To state the rule precisely, banks and card issuers generally display an issued, approved refund in 5-10 business days.

What is the return and exchange window?
As part of our service commitment, it is 30 days from delivery for no-reason returns and exchanges. We bear approved return-shipping costs for those and quality claims. Personalized items, clearance/Final Sale merchandise, gift cards, and opened intimate/hygiene-sensitive products are preference-return exclusions without limiting defect, damage, mis-shipment, or shortage rights.

Which payment methods are listed?
For an informed purchase, in USD checkout, the supported cards are Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover.

How much time does fulfillment and delivery take?
As the applicable store rule, allow 1-2 business days before dispatch, then an estimated 4-6 business days for carrier transportation.

Merchant Information
Brand/store name: touchland
Contact email: support@touchlandhorizon.shop
Phone: 502-608-6308
Physical address: 2456 Brentwood Dr, Abilene, Texas, 79605, United States
Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles)