Shipping Policy

In day-to-day application, only U.S. delivery addresses are served. Standard delivery is complimentary for all orders in that market and includes post-dispatch tracking information.

In plain terms, the processing window is 1-2 business days and does not include weekends or U.S. public holidays. Estimated carrier delivery then requires another 4-6 business days from dispatch.

Within this policy, the shipment notice and tracking link use the contact details entered at checkout. A correct and complete destination is the customer's responsibility; prompt correction requests are welcome but may be too late once fulfillment is underway.

As the applicable store rule, an estimate is not a guarantee when transport networks, weather, peak periods, address accuracy, or events beyond reasonable control interfere with delivery.

To make the process transparent, cancellation is available before shipment; a dispatched purchase is handled under the Refund Policy. Taxes are collected when applicable law requires them.

Shipping and tracking assistance: support@touchlandhorizon.shop or 502-608-6308, Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).

Merchant Information
Brand/store name: touchland
Contact email: support@touchlandhorizon.shop
Phone: 502-608-6308
Physical address: 2456 Brentwood Dr, Abilene, Texas, 79605, United States
Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles)