Refund Policy

From a customer-service perspective, customers have 30 days from delivery to ask for a return or exchange without stating a reason.

For an informed purchase, contact support@touchlandhorizon.shop before sending merchandise back. When the request is approved, touchland covers return transportation through a prepaid label or an equivalent free method, whether the approved reason is preference, exchange, damage, defect, wrong-item delivery, or a missing item.

As part of our service commitment, we cannot accept a preference-based return for custom merchandise, clearance or Final Sale goods, gift cards, or opened intimate and hygiene-sensitive products. Quality failures, transit damage, wrong items, missing items, and rights that cannot legally be waived remain protected.

For an informed purchase, return eligible merchandise safely and include supplied components and original packaging when reasonably possible. After receipt and inspection, an approved refund is issued to the original payment method; the bank or card issuer should post it within 5-10 business days after issuance.

For transparent service, an order can be cancelled only while it remains unshipped; after dispatch, the customer must proceed under this Refund Policy.

Authorized return address: 2456 Brentwood Dr, Abilene, Texas, 79605, United States

Refund and exchange support: support@touchlandhorizon.shop or 502-608-6308, Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).

Merchant Information
Brand/store name: touchland
Contact email: support@touchlandhorizon.shop
Phone: 502-608-6308
Physical address: 2456 Brentwood Dr, Abilene, Texas, 79605, United States
Customer service hours: Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles)